Awhile back I had ordered some natural, safe incense from a lovely little shop called Walk in the Woods. She's no longer on Etsy, but does have an Artfire Studio where she seems to do quite well (unlike my little shop! ;) Anyhoo, I recieved her package and it was like Christmas! Free gifts, lovely notes, business cards, you could tell that my package had been wrapped with loving care. I immediately thought, "I want to do that". I want someone to open their order from me, and forget they even had to pay for it! I want them to feel like little they received a gift, because I'm ever so grateful every time someone chooses Simply Smitten. :)
|This was a recent order, a lovely woman ordered this for her daughter for Easter, but couldn't wait, and gave it to her early! :)|
|I sit down periodically and made a whole batch of cards since they are a bit time consuming. That way I'm stocked up for awhile!|
|Since I took this picture, both Taylor and I have ordered new cards!|
I print out an invoice and write a personalized note. Not just 'thank you', but a real note. After all, I've never met anyone who doesn't like getting mail!
|I feel such a sense of accomplishment as I send an order out. Of course, I've already run through the entire order in my head (12 times) to make sure it's accurate! ;)|
The first thing we all noticed was how perfectly and carefully it was packaged. In big, bold lovely letters our addresses adorned the front of this most wonderful box. It arrived as I was getting lunch on the table, so to the consternation of my family, I decided to wait until after lunch to open and savor my "gift". Inside I found a wonderful little note, I read and reread the thoughtful, kind words she had written. In time I moved on to the painting (by now my family was getting stern with me!) Once again, most carefully wrapped, and with joy I slowly opened.
So, those are just a couple of what I believe to be secrets to success. Attention to detail and postive energy go a long way towards making the customer feel special. And who doesn't love to feel special? ;)